INTELLIGENT AUTOMATION

Intelligent Automation sets out to answer a question a lot of business books gloss over: how do AI and automation actually fit together inside a real organization, and what does that mean for the people doing the work? The book walks through the building blocks of intelligent automation — combining AI, robotic process automation, and process mining — and explains how these pieces work together to streamline operations. What sets it apart is its insistence that automation should make work more human, not less, with real attention paid to workforce impact, job redesign, and the ethical questions that come with deploying these systems at scale. The three authors bring complementary backgrounds in automation strategy and service management, which shows in the book’s balance of technical detail and organizational pragmatism. It’s a useful resource for business leaders who want a grounded, implementation-focused view of automation rather than a purely technical or purely theoretical one.

Authors: Pascal Bornet, Ian Barkin, Jochen Wirtz.